General information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data Collection on Our Website

Who is responsible for data collection on this website?
The processing of data on this website is carried out by the website operator. You can find their contact details in the Imprint from this website.

How do we collect your data?
Your data is collected, in part, by you providing it to us. This can include, for example, data that you enter into a contact form.

Other data is automatically collected by our IT systems when you visit the website. This primarily includes technical data (e.g., Internet browser, operating system, or time of page access). The collection of this data occurs automatically as soon as you enter our website.

What do we use your data for?
Some of the data is collected to ensure the flawless provision of the website and to process purchases smoothly. Other data may be used to analyze your user behavior.

What are your rights regarding your data?
You have the right at any time to receive free information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time regarding this, as well as other questions about data protection, using the information provided in the Imprint contact us at the provided address. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and third-party tools
When you visit our website, your browsing behavior can be statistically analyzed. This is primarily done using cookies and so-called analysis programs. The analysis of your browsing behavior is generally anonymous; your browsing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. For details, please refer to our privacy policy under the heading “Third-party modules and analysis tools.”.

You may object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

2. Customer Account & Orders

Customer account
When you open a customer account, we collect your personal data to the extent stated there. The data processing is intended to improve your shopping experience and simplify order processing. Processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time by notifying us, without affecting the lawfulness of the processing carried out on the basis of consent until withdrawal. Your customer account will then be deleted.

Collection, processing, and transfer of personal data during orders
When ordering, we collect and process your personal data only to the extent necessary for the fulfillment and processing of your order and for the handling of your inquiries. The provision of data is necessary for the conclusion of the contract. Failure to provide the data will result in the inability to conclude a contract. The processing is based on Art. 6 para. 1 lit. b GDPR and is necessary for the fulfillment of a contract with you.

Your data will be passed on, for example, to the shipping companies and dropshipping providers you choose, payment service providers, order processing service providers, and IT service providers. In all cases, we strictly adhere to legal requirements. The scope of data transfer is limited to the minimum necessary. The legal basis for data transfer is Article 6(1)(b) of the GDPR.

Contact, Reviews & Newsletter

Using the email address for sending newsletters
We use your email address solely for our own advertising purposes for sending newsletters, independent of contract processing, provided you have expressly consented to this or are already listed in a business relationship with us or as an existing customer (§ 7 Abs. 3 UWG). For selecting advertising purposes, in accordance with legal provisions, we primarily use your existing purchase data and interest data, from which we derive your product interests taking into account your purchasing activities. The processing is based on Art. 6 Abs. 1 lit. a GDPR with your consent or upon purchase in our webshop. You can revoke your consent at any time without affecting the lawfulness of the processing carried out based on consent until revocation. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by sending us an informal message, without incurring any costs other than the transmission costs according to basic tariffs (e.g., internet connection costs, postage). Your email address will then be removed from the distribution list.

Your data will be passed on to an email marketing service provider as part of order processing. No data will be passed on to any other third parties.

Payment service provider

Using Payrexx
On our website, we offer, among other things, payment via Payrexx and the associated payment methods. The provider of these payment services is

Payrexx AG
Burgstrasse 20
3600 Thun
Switzerland

If you select payment via Payrexx, the payment data you enter will be transmitted to Payrexx.

Your data is transmitted to Payrexx on the basis of Art. 6(1)(a) GDPR (consent) and Art. 6(1)(b) GDPR (processing for contract fulfillment). You have the option to revoke your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations that have occurred in the past. All data required for payment processing is used exclusively for the execution of payments and is transmitted using the “SSL” procedure. Information on Payrexx's data protection is available here: https://payrexx.com/datenschutzerklaerung.

3. GENERAL INFORMATION AND MANDATORY DISCLOSURES

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data will be collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transfer on the internet (e.g., in email communications) may have security vulnerabilities. It is not possible to protect data completely from access by third parties.

Notice of Responsible Party

The data controller for this website is:

VENTARIS by Konfigurator GmbH
Fruthwilerstrasse 56A
CH-8272 Ermatingen

Represented by the Managing Director Christian Oswald
Contact: Phone: +31 6 31900518
Contact: Chat: +31 6 31900518
Contact: Email: info@ventarisshop.com
Internet address www.ventarisshop.com

The controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Withdrawal of your consent to data processing
Many data processing operations are only possible with your explicit consent. You can revoke consent that has already been given at any time. A simple email to us is sufficient for this. The legality of the data processing carried out until revocation remains unaffected by the revocation.

Right to data portability
You have the right to have data that we automatically process based on your consent or in fulfillment of a contract handed over to you or a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent that it is technically feasible.

SSL/TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries, that you send to us as the site operator. You can recognize an encrypted connection by the address bar of your browser changing from “http://” to “https://” and by the padlock icon in your browser bar.

When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Blocking, Deletion
You have the right, at any time and within the framework of the applicable legal provisions, to free access to information about your stored personal data, its origin and recipients, and the purpose of data processing, and if applicable, a right to correction, blocking, or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address provided in the imprint.

Objection to marketing emails
The use of contact details published within the scope of the imprint obligation for the purpose of sending unsolicited advertising and information materials is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.

4. DATA COLLECTION ON OUR WEBSITE

Google Login / Sign-In
We offer you the option to register and log in to AMBOSS using Google Sign-In. This is done exclusively with your explicit consent in accordance with Art. 6 (1) sentence 1 lit. a GDPR. Google Sign-In is a service provided by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland. Therefore, no additional registration or login is necessary. For login or registration, you will be redirected to Google's site, where you can log in with your user data. This will link your Google profile or your Google email address with our service. Through this linking, we automatically receive the following data from Google Ireland Limited:

First and Last Name

Email address

Your Google User ID (if different from your email address)

We only use data from these that is mentioned under item 3 and is used to complete the user profile. This information is absolutely necessary for our services in order to be able to identify them.

For more information on Google Sign-In and privacy settings, please refer to the privacy policy (https://policies.google.com/privacy) and the terms of use (https://policies.google.com/terms) of Google Ireland Limited.

Cookies
The websites use so-called cookies in part. Cookies do not cause any damage to your computer and do not contain viruses. Cookies are used to make our offering more user-friendly, effective, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser to notify you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when closing the browser. The functionality of this website may be restricted when cookies are deactivated.

Cookies that are necessary for the electronic communication process or to provide certain functions you desire (e.g., the shopping cart function) are stored based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically flawless and optimized provision of its services. To the extent that other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these will be treated separately in this privacy policy.

Third-party hosting services
As part of a commissioned processing, a third-party provider provides us with hosting and website display services. This serves to safeguard our overriding legitimate interests in the correct presentation of our offerings, as determined by a balancing of interests. All data collected when using this website or in the forms provided for this purpose in the online shop, as described below, will be processed on its servers. Processing on other servers will only take place within the framework explained here. This service provider is located within a country of the European Union or the European Economic Area.

Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating System Used
• Referrer URL
• Hostname of the accessing computer
• Server request time
• IP Address
• This data will not be merged with other data sources.

The basis for data processing is Article 6(1)(b) of the GDPR, which permits the processing of data for the performance of a contract or for pre-contractual measures.

Contact Form
If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not pass on this data without your consent.

The processing of data entered into the contact form is therefore exclusively based on your consent (Art. 6(1)(a) GDPR). You can revoke this consent at any time. You can do this by sending an informal email to us. The lawfulness of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data you enter into the contact form will remain with us until you request its deletion, withdraw your consent for storage, or the purpose for data storage ceases to apply (e.g., after your request has been fully processed). Mandatory legal provisions, particularly retention periods, remain unaffected.

Data transfer to shipping service providers
If you have expressly consented to this during or after your order, we will forward your email address to the selected shipping service provider for the purpose of delivery notification or coordination prior to delivery. Your consent can be withdrawn at any time by sending a message to the contact option described below or directly from the shipping service provider at the contact address listed below. After withdrawal, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond that, which is permitted by law and about which we will inform you in this statement.

5. ANALYSIS TOOLS & ADVERTISING

Google Analytics

This website uses functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies.” These are text files that are stored on your computer and allow for an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.

The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its web offering and its advertising.

IP Anonymization

We have enabled the IP anonymization feature on this website. This means that your IP address will be shortened by Google within member states of the European Union or other parties to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide.

Using Google Ads Conversion Tracking

We use the online advertising program „Google Ads“ and conversion tracking within Google Ads. Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). If you click on an ad placed by Google, a cookie for conversion tracking will be stored on your computer. These cookies expire after 30 days, contain no personal data, and are therefore not used for personal identification.
If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were redirected to that page. Each Google AdWords customer receives a different cookie. Therefore, there is no possibility that cookies can be tracked across the websites of AdWords customers.
The information collected using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. These customers see the total number of users who clicked on their ad and were directed to a page with a conversion tracking tag. However, they do not receive any information that can personally identify users.
If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies through a corresponding setting in your browser software (opt-out option). You will then not be included in the conversion tracking statistics. Further information and Google's privacy policy can be found at: http://www.google.com/policies/technologies/ads/, http://www.google.de/policies/privacy/

Use of the remarketing or “similar audience” feature of Google Inc.

The provider uses the remarketing or “similar audiences” function of Google Inc. („Google“) on the website. Using this function, the provider can target visitors to the website with advertising by displaying personalized, interest-based advertisements to visitors of the provider's website when they visit other websites in the Google Display Network. To perform the analysis of website usage, which forms the basis for creating interest-based advertisements, Google uses so-called cookies. To do this, Google stores a small file with a sequence of numbers in the visitors' browsers. This number records website visits and anonymized data about website usage. No personal data of website visitors is stored. If you subsequently visit another website in the Google Display Network, you will be shown advertisements that very likely take into account previously accessed product and information areas. You can permanently disable the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin. Alternatively, you can disable the use of third-party cookies by visiting the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/choices/call and implement the further information regarding the opt-out mentioned there. Further information about Google Remarketing and Google's privacy policy can be viewed at:http://www.google.com/privacy/ads/.

Browser Plugin

You can prevent the storage of cookies by adjusting your browser software settings. However, we would like to point out that in this case, you may not be able to fully utilize all functions of this website. Furthermore, you can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking the following link. An opt-out cookie will be set, which will prevent the collection of your data on future visits to this website: Disable Google Analytics.

More information on how Google Analytics handles user data can be found in Google's Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order data processing

We have concluded a data processing agreement with Google and fully comply with the strict requirements of the German data protection authorities regarding the use of Google Analytics.

Facebook Custom Audiences

We use Facebook Website Custom Audiences on our websites. For this purpose, Facebook pixels are integrated into our websites. These are Javascript codes. These pixels generate a checksum (hash value) from your usage data, which is transmitted to Facebook, e.g., browser information. If available, the Facebook cookie is also accessed, and your Facebook ID is transmitted. If you have a Facebook profile and log in there, targeted personalized advertising for products and offers can be presented to you based on the data transmitted by the pixels. Data from users who do not have a Facebook profile is discarded by Facebook unused. For further information on the purpose and scope of data collection and further processing and use of data by Facebook, as well as your options for protecting your privacy, please refer to Facebook's data privacy policy at https://de-de.facebook.com/privacy/explanation.

6. PLUGINS AND TOOLS

Google Maps

This site uses the Google Maps service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the features of Google Maps, it is necessary to save your IP address. This information is typically transmitted to a Google server in the USA and stored there. The provider of this website has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online services and for easy location of the places indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

More information on the handling of user data can be found in Google's Privacy Policy: https://www.google.de/intl/de/policies/privacy/.

Facebook Plugin

You will find plugins from the social network Facebook on our website. The provider of this is Facebook Inc. It is located at 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook logo or the “Like button” on our page are recognizable indicators of the Facebook plugins for you. Please also note the overview of Facebook plugins at http://developers.facebook.com/docs/plugins/. When you visit our website, we establish a direct connection to Facebook servers via a plugin. Your browser then connects to them. For Facebook, this means they receive the information that you have visited our website with your IP address. By clicking the Facebook “Like” button, you link content from our website to your Facebook profile. Facebook can then assign your visit to our site to your user account. We have no knowledge of the nature of the content transmitted to Facebook or how Facebook uses it. For more information on data collection and data usage, please refer to the Facebook Privacy Policy, which you can find at http://de-de.facebook.com/policy.phpfind. You can prevent the mapping of your visit to our site with your Facebook profile by simply logging out of your Facebook account beforehand.

Instagram Plugin

We also integrate functions of the online service Instagram on our website. The provider of these functions is Instagram Inc. It is located at 1601 Willow Road, Menlo Park, CA 94025, USA. The Instagram button allows you to link to your Instagram account when visiting our pages, provided you are logged into Instagram. Instagram will then receive information about your visit to our website and can assign this visit to your Instagram profile. We have no knowledge of the content of the transmitted information, nor of its use by Instagram. You can find further information on data collection and data usage by Instagram in Instagram's data privacy policy at http://instagram.com/about/legal/privacy/.

7. NEWSLETTER

General

On our website, we use the AI-powered chatbot „Aris“ to offer you interactive advice on our product range, information about orders, and support with general inquiries.

Consent before use

Before using the chatbot for the first time, you will see a consent notice. You can only use the chat after your explicit consent. The processing of your data in the context of chatbot use is based on Art. 6 para. 1 lit. a GDPR (consent). You can revoke your consent at any time by no longer using the chat or by sending us an informal notification to info@ventarisshop.com send.

Collected data

When using the chatbot, the following data is processed:

• Your text inputs (chat messages)
• Your IP address
• The currently viewed page (URL and page title)
• Date and time of use
• Technical Information (Browser Type, Device Type)

When inquiring about order status, your voluntarily provided order number and email address are also processed to identify your order in our system.

Disclosure to third parties

To process your chat messages and generate responses, your input will be transmitted to the following third parties:

a) Google Gemini API (Language Model)
Your chat messages will be sent to the „Google Gemini“ AI interface for response generation. The provider is:

Google Ireland Limited
Gordon House, Barrow Street
Dublin 4, Ireland

The data transmission is based on Art. 6 para. 1 lit. a GDPR (consent). Google processes the transmitted data in accordance with the Google Cloud Terms of Service and the Privacy Policy at: https://policies.google.com/privacy. Data submitted will not be used by Google to train AI models if the API is used in paid mode.

b) Pinecone (Vector Database)
For context-aware searches in our product database and knowledge base, your search queries will be sent to the Pinecone service in an anonymized, vectorized form. The provider is:

Pinecone Systems, Inc.
114 Sansome St, Suite 1100
San Francisco, CA 94104, USA

The transmission is based on Art. 6(1)(a) GDPR (consent). No personal data is transmitted to Pinecone, only mathematical vector representations of your search query. Information on Pinecone's data protection can be found at: https://www.pinecone.io/privacy/.

Chat history storage

Chat logs are stored on our web server within the WordPress database to improve chatbot quality and understand conversations. Storage is based on Article 6 (1) (f) of the GDPR (legitimate interest). Our legitimate interest lies in quality assurance and the further development of our consulting services.

Additionally, an anonymous copy of your chat history is stored in your browser's local storage so that your conversation can be continued if you revisit the website. You can delete this data at any time by clearing your browser data or by using the „Clear Chat“ button in the chat window.

No processing of sensitive data

The chatbot is not designed to process special categories of personal data (e.g. health data, religious beliefs). We ask you not to enter sensitive personal information in the chat.

Usage limits

To prevent abuse and control costs, chatbot usage is subject to daily or monthly usage limits. Your IP address will be processed for this purpose. Processing is based on Art. 6 para. 1 lit. f GDPR (legitimate interest in ensuring proper operation).

Your Rights

You can revoke your consent to the use of the chatbot at any time with future effect. In addition, you have the rights to access, rectification, erasure, and data portability as mentioned in Section 3 of this privacy policy. Please contact us for this purpose at info@ventarisshop.com.